Any personal data provided by you to Acorns Counselling Service through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested from me.
This policy only applies to data collected by Acorns Counselling and via my forms and website. If you have any queries concerning your personal information or any questions on my use of the information, please contact me using my contact form on the website.
When you request counselling with Acorns, or otherwise provide your personal details to me, you will be asked to consent to the processing of your data under the terms of this policy.
What information do I collect?
· Counselling Requests– Registering with me to request access to my counselling service can be done online, by telephone or in person. My request process involves providing me with your name, address, telephone numbers and email address. I may also request information on your availability, therapeutic issues, and other detail which I deem relevant to processing your request.
· Website I use Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. are subject to their own Privacy Policies.
What do I use your information for?
I use information held about you in the following ways:
· To provide clients with the professional counselling service requested from me.
· To notify you about changes to your appointments and other changes to my services.
· To seek feedback from you on your experience of counselling with me.
What information do I share?
I will not share any information about you with other organisations or people, except in the following situations:
· Consent – Acorns Counselling may share your information with professional carers or others whom you have requested or agreed we should contact.
· Serious harm – Acorns Counselling may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
· Compliance with law – Acorns Counselling may share your information where I am required to by law or by the regulations and other rules to which I am subject.
How do I keep your information safe?
All information you provide to me is stored as securely as possible. All paper forms and correspondence are kept in locked filing cabinets on my premises. I do not keep electronic records. Emails and telephone data will be deleted at the end of our work.
Unfortunately, the transmission of information via the internet is never completely secure. Although I will do my best to protect your information, I cannot guarantee the security of your data transmitted to me via email, including forms completed on my website which are transmitted by email; any transmission is at your own risk.
Your identifiable personal information is kept separately from any session notes and other descriptive material. Client notes and other documentation are destroyed 7 years after the end of counselling.
You have the right to ask me to provide a copy of the information held by me in my records. You also have the right to require me to correct any inaccuracies in your information. If you would like to do this, please discuss with me.
You may withdraw your consent for me to hold and process your data at any time. However, if you do this while actively receiving counselling, your counselling would have to end.
· Google Analytics – Like hundreds or thousands of websites you visit, I use Google Analytics to collect generic, anonymous data from all visitors to monitor how our website is used. This data is shared with Google in return for the service they provide.
Changes to this policy
I may edit this policy from time to time. If I make any substantial changes, I will notify you by posting a prominent announcement on my website.
Judith Gardner 12/1/2020